Customer Service
- Interactive website for safe and secure uploading of documentation, downloading reports and making referrals.
- Our 24 Hour Guarantee: A detailed OCF-22 will be generated by one of our registered health care providers and submitted to the insurer within 24 hours of your request.
- Our 72 hour Guarantee: The assessment will be performed within 72 hours of the insurer’s request/approval.
- The report will be completed with strict consideration of timelines.
- All reports are completed and signed by a multidisciplinary team, including a Medical Specialist, Occupational Therapist, General Contractor and Architect.
- We can complete urgent short-term home modification assessments within 72 hours of your request as well as carry out immediate necessary barrier-free construction requirements.
- Electronic Report Format- the reports are provided to you in a hard copy (paper) format and in PDF format and downloadable through our secure website.